Privacy Policy

Vivanta – The Kidney & Surgical Hospital (“Vivanta,” “we,” “us,” or “our”) is committed to protecting the privacy and confidentiality of every patient, visitor, and website user. This Privacy Policy explains how we collect, use, store, and protect your personal and medical information when you visit our website (vivantakidneyhospital.com), book an appointment, use our online services, or visit our hospital in person.

By using our website or our hospital’s services, you agree to the terms described in this Privacy Policy.

1. Information We Collect

We may collect the following categories of information:

(a) Personal Information

• Name, age, gender, date of birth
• Contact details (phone number, email address, residential address)
• Government-issued identification (when required for hospital admission or billing)
• Emergency contact information

(b) Medical & Health Information

• Medical history, symptoms, and current health conditions
• Diagnostic reports, test results, prescriptions, and treatment records
• Information shared during consultations (in-person, phone, or online)
• Insurance and cashless treatment details, where applicable

(c) Website & Technical Information

• IP address, browser type, and device information
• Pages visited, time spent on the website, and referral source
• Cookies and similar tracking technologies (see our Cookie Policy)
• Information submitted through contact forms, appointment booking forms, or the online cart/checkout system

(d) Payment Information

• Billing details for consultations, procedures, diagnostic tests, or health packages booked online
• Payment is processed through secure third-party payment gateways; we do not store your full card or banking details on our servers

2. How We Use Your Information

We use the information collected for purposes including:

• Scheduling and managing appointments and consultations
• Providing diagnosis, treatment, and follow-up care
• Processing billing, insurance claims, and cashless treatment requests
• Sending appointment reminders, reports, and treatment-related communication
• Responding to enquiries submitted through the website or contact forms
• Improving our website, services, and patient experience
• Complying with legal, regulatory, and medical record-keeping obligations
• Internal quality audits, accreditation, and training purposes (in anonymized or aggregated form wherever possible)

We do not use your medical information for marketing purposes without your explicit consent.

3. How We Protect Your Information

We take the confidentiality of your medical and personal information seriously. Safeguards include:

• Restricted access to patient records, limited to authorized medical and administrative staff
• Secure storage of physical and electronic medical records
• Encrypted transmission of sensitive data on our website (SSL/HTTPS)
• Secure, PCI-compliant third-party payment gateways for all online transactions
• Regular review of data-handling practices in line with applicable Indian data protection laws, including the Digital Personal Data Protection (DPDP) Act, 2023

While we take reasonable precautions to protect your data, no method of electronic transmission or storage is 100% secure, and we cannot guarantee absolute security.

4. Sharing of Information

We do not sell, rent, or trade your personal or medical information. We may share information only in the following circumstances:

• With treating doctors, specialists, or diagnostic partners directly involved in your care
• With insurance providers or third-party administrators (TPAs) for cashless or reimbursement claims, with your consent
• With laboratories or imaging centers for tests ordered as part of your treatment
• When required by law, court order, or government/regulatory authority
• With your explicit consent, for any other purpose not covered above

5. Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve functionality, remember preferences, and analyze website traffic. You can control or disable cookies through your browser settings; however, this may affect certain website features such as appointment booking or the shopping cart.

For more details, please refer to our separate Cookie Policy (or the relevant section within this policy, if not published separately).

6. Your Rights

As a patient and website user, you have the right to:

• Request access to your medical records and personal data held by us
• Request correction of inaccurate or incomplete information
• Withdraw consent for non-essential communication (e.g., marketing messages) at any time
• Ask questions about how your data is used and stored
• Lodge a grievance regarding data handling (see our Grievance Redressal Policy)

Requests can be made by contacting us using the details in Section 9 below. We will respond within a reasonable timeframe, subject to applicable medical record retention laws.

7. Data Retention

We retain medical records and personal information for as long as required under applicable Indian healthcare regulations and hospital record-keeping norms, and thereafter only as necessary for legal, audit, or archival purposes.

8. Children’s Privacy

For patients under 18 (including our Pediatric Urology services), information is collected and used only with the consent and involvement of a parent or legal guardian. We do not knowingly collect personal information directly from minors without guardian consent.

9. Contact Us

If you have questions, concerns, or requests regarding this Privacy Policy or how your information is handled, please contact us:

• Vivanta – The Kidney & Surgical Hospital 404–405–406, 4th Floor, Aaditya Complex-B, VIP Circle, Utran, Surat – 394105
• Email: vivantakidneyhospital@gmail.com
• Phone: +91 94272 65827

10. Changes to This Policy

We may update this Privacy Policy periodically to reflect changes in our practices, technology, or legal requirements. The updated version will be posted on this page with a revised “Last Updated” date. We encourage you to review this policy periodically.