Terms and Conditions

Welcome to the official website of Vivanta – The Kidney & Surgical Hospital (“Vivanta,” “we,” “us,” or “our”), accessible at vivantakidneyhospital.com. By accessing or using this website, booking an appointment, or purchasing any health package/service through our online cart and checkout system, you agree to be bound by the following Terms & Conditions. Please read them carefully.

If you do not agree with these terms, please discontinue use of this website.

1. About This Website

This website provides general information about Vivanta’s medical services, including Kidney & Urology Care, Stone Care, Prostate Care, Laparoscopic Surgery, Robotic Surgery, Pediatric Urology, Nephrology & Dialysis, Kidney Transplant & Critical Care, and other specialities listed on our Services page. It also allows users to book appointments and, where enabled, purchase diagnostic health check-up packages or wellness programs online.

2. Not a Substitute for Medical Advice

All information on this website — including service descriptions, blog articles, and FAQs — is provided for general informational purposes only and does not constitute medical advice, diagnosis, or treatment. Content on this website should never replace an in-person consultation with a qualified doctor.

Please refer to our Medical Disclaimer for full details.

3. Appointment Bookings

• Appointments booked through the website (via the “Make Appointment” or “Book an Appointment” forms) are requests and are subject to confirmation by our hospital staff based on doctor availability.
• We will make reasonable efforts to confirm, reschedule, or notify you of any changes to your appointment via phone or email.
• Please arrive with any relevant prior medical records, prescriptions, or diagnostic reports to help ensure an effective consultation.
• In case of a medical emergency, please do not rely on the website for booking — contact our 24-Hour Emergency Aid line directly or visit our emergency department.

4. Online Purchases (Health Packages & Diagnostic Check-ups)

Where our website allows online purchase of diagnostic health check-up packages, preventive wellness programs, or similar services through the shopping cart/checkout system:

• All prices displayed are in the applicable currency and are subject to change without prior notice.
• Orders are confirmed only after successful payment through our secure payment gateway.
• You are responsible for providing accurate personal and contact information at the time of checkout.
• Please refer to our Refund & Cancellation Policy for terms related to cancellations, rescheduling, and refunds of paid services.

5. User Responsibilities

By using this website, you agree that you will not:

• Provide false, misleading, or fraudulent information when booking appointments or purchasing services
• Use the website for any unlawful purpose or in violation of any applicable law
• Attempt to gain unauthorized access to any part of the website, server, or database
• Copy, reproduce, distribute, or misuse any content, images, or material from this website without prior written permission
• Interfere with the proper functioning of the website, including through viruses, bots, or malicious code

6. Intellectual Property

All content on this website — including text, graphics, logos, images, service descriptions, and the Vivanta name and branding — is the property of Vivanta – The Kidney & Surgical Hospital or its licensors, and is protected under applicable intellectual property laws. No content may be reproduced, republished, or used commercially without our prior written consent.

7. Third-Party Links

Our website may contain links to third-party websites (such as social media platforms or payment gateways) for your convenience. We do not control and are not responsible for the content, privacy practices, or terms of any third-party websites. Access to such links is at your own risk.

8. Limitation of Liability

To the fullest extent permitted by applicable law:

• Vivanta shall not be liable for any indirect, incidental, or consequential damages arising from your use of this website or reliance on any information published on it.
• We do not guarantee that the website will be uninterrupted, error-free, or free from viruses or other harmful components.
• Actual medical outcomes depend on individual patient conditions and are determined solely through in-person clinical evaluation, not through website content.

9. Cashless & Insurance Services

Information regarding cashless treatment or insurance tie-ups on our website is provided for general guidance only. Final eligibility, approval, and coverage are determined by the respective insurance provider or Third-Party Administrator (TPA), and Vivanta does not guarantee approval of any cashless or insurance claim.

10. Governing Law & Jurisdiction

These Terms & Conditions shall be governed by and construed in accordance with the laws of India. Any disputes arising out of or in connection with the use of this website shall be subject to the exclusive jurisdiction of the courts at Surat, Gujarat.

11. Changes to These Terms

We reserve the right to update or modify these Terms & Conditions at any time without prior notice. Changes will be effective immediately upon posting on this page. Continued use of the website after any changes constitutes your acceptance of the revised terms.

12. Contact Us

For any questions regarding these Terms & Conditions, please contact:

• Vivanta – The Kidney & Surgical Hospital 404–405–406, 4th Floor, Aaditya Complex-B, VIP Circle, Utran, Surat – 394105
• Email: vivantakidneyhospital@gmail.com
• Phone: +91 94272 65827